Is this Hotel Hacienda Don Juan pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Hacienda Don Juan have a swimming pool?

No, this Hotel Hacienda Don Juan does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Hacienda Don Juan?

Best-rates for the Hotel Hacienda Don Juan starts from $26 per night with includes Internet, Balcony/Terrace, Business Services, Guest Services, TV, Bedding/Linens, Restaurant, Toiletries, Accessibility, Transportation/Shuttle, Wellness Facilities, Laundry, Parking, Security/Safety, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Hacienda Don Juan a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Hacienda Don Juan wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Hacienda Don Juan has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Hacienda Don Juan?

Based on the information reported by the owner or manager, the Hotel Hacienda Don Juan indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Hacienda Don Juan?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Hacienda Don Juan | Hotel in San Cristóbal de las Casas

Name: Hotel Hacienda Don Juan
Address: San Cristóbal de las Casas, CHIS, Mexico, MX
Price range: Prices for upcoming dates start at $26 per night
Rating: 8.8

| 8.8 (467 Reviews) | 1 Bathroom

San Cristobal de las Casas Hotel | Hotel Hacienda Don Juan

Hotel in San Cristobal de las Casas, San Cristóbal de las Casas

Hotel with free parking, near San Cristóbal de las Casas Cathedral
This smoke-free hotel features a restaurant, a coffee shop/cafe, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Hacienda Don Juan offers 29 accommodations, which are accessible via exterior corridors and feature slippers and hair dryers. Rooms open to balconies. Each accommodation is individually decorated. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Toiletries

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Free toiletries

Private bathroom

Hair dryer

Towels

Shower

Bedroom

Iron/ironing board (on request)

Slippers

Access via exterior corridors

Individually decorated

Phone

Breakfast

1 restaurant and 1 coffee shop/cafe

Room service available

Parking

Area shuttle (surcharge)

Free self parking on site

Accessibility

This property does not have elevators

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Ecotours

Entertainment

Cable channels

General

Meeting rooms

Front-desk safe

Spanish

English

Smoke-free property

Guest Services

Laundry facilities

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free wired internet

Outdoors

Garden

Balcony

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. kids stay free! one child 10 years old or younger stays free when using existing bedding. rollaway/extra beds are not available.

Payment Policy

Housekeeping is available for an additional fee the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Francisco

Jun 27, 2025 10:25:00 AM

Review Score: 10

Summary: Ok

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Double Room, 2 Double Beds Room Size: 301 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Square meters - 28, Ping - 8.46, Courtyard view, Square feet - 301, Bed count minimum 2, Bed count maximum 2
Standard Quadruple Room, Multiple Beds Room Size: m² 4 Double Bed and Large Twin Beds	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 4
Economy Double Room, Multiple Beds Room Size: m² 2 King Bed and Double Bed	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2
Standard Triple Room, Multiple Beds Room Size: m² 3 Double Bed and Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 3, Bed count minimum 3
Family Triple Room, Multiple Beds Room Size: m² 3 Double Beds and Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count maximum 3, Bed count minimum 3
Standard Double Room, Multiple Beds Room Size: m² 2 King Bed and Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2
Standard Room, 1 King Bed Room Size: 301 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Square meters - 28, Ping - 8.46, Courtyard view, Square feet - 301, Bed count minimum 1, Bed count maximum 1
Superior Suite, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1