La Hacienda Hotel, at Xcaret | Hotel in Playa del Carmen

9.5 (126 Reviews) |  5 Bathrooms  12 Guests
Xcaret Hotel | La Hacienda Hotel, at Xcaret

Hotel in Xcaret, Playa del Carmen

Located in Playa del Carmen, 4.8 miles from ADO International Bus Station, La Hacienda Hotel, at Xcaret provides accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. The property is around 5 miles from Playa del Carmen Maritime Terminal, 6.3 miles from Church of Guadalupe and 27 miles from Xel Ha. The hotel also has free WiFi as well as a paid airport shuttle service. The hotel will provide guests with air-conditioned rooms with a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Selected rooms contain a kitchen with a microwave. Cenote Dos Ojos is 30 miles from La Hacienda Hotel, at Xcaret, while Kantenah Bay is 18 miles away. Cozumel International Airport is 17 miles from the property.

La Hacienda Hotel, at Xcaret is located in Playa del Carmen.

This 8 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Designated Smoking Area, Wheelchair Accessible, and several others. This is a good star rated property and has over 126 reviews with the average score of 9.5 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 8 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This La Hacienda Hotel, at Xcaret in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “La Hacienda Hotel, at Xcaret”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Guest Services
Child Friendly
Internet
Laundry

Facility Overview

Parking
  • Free parking
  • Accessible parking
  • Parking
  • Parking on site
  • Private Parking
  • Street parking
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Activities
  • Massage
  • Golf course (within 2 miles)
  • Full-body massage
Entertainment
  • Board games/Puzzles
General
  • Designated smoking area
  • Facilities for disabled guests
  • Non-smoking rooms
  • Air conditioning
  • Family rooms
  • Wifi in all areas
  • Safe
Guest Services
  • Laundry
  • Dry cleaning
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Shuttle service
  • Concierge
  • Private check-in/out
  • Express check-in/out
  • Shuttle service (additional charge)
  • Daily housekeeping
  • Tour desk
  • Baggage storage
  • Ironing service
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Garden
  • Sun deck
  • Outdoor furniture
  • Terrace
  • Outdoor pool (year-round)
  • Outdoor pool
Security/Safety
  • CCTV outside property
  • Fire extinguishers
  • Key access
  • CCTV in common areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Cashless payment available
  • Contactless check-in/out
  • Physical distancing rules followed
Spa
  • Pool with view
  • Beach chairs/Loungers
  • Beach umbrellas
  • Shallow end
  • Swimming pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Partially refundable
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian, in the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Value for money:
9.43
Location:
8.93
Staff:
9.8
Facilities:
9.52
Comfort:
9.65
Cleanliness:
9.63
Schweitzer
Mar 9, 2026 07:00:00 AM
Review Score:   10
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Staying at La Hacienda Hotel was unique experience. The place was beautiful and charming with wonderful vegetation and a small pool. We enjoyed sitting outside, absorbing the beauty and meeting interesting people. The building has the feel and charm of an old estate. Other advantages of the place were the proximity to the Xcaret park, very pleasant bakery and restaurant right next to the back entrance and Playa Del Carmen was just a short drive. Skip, the owner, was very friendly and made sure that we had a pleasant stay - some drinks in the room, access to a washer and dryer and a beautiful and very well stocked shared kitchen. We really enjoyed our stay and highly recommend the place.
Negative: The rooms have huge windows that do not have a screen, making it a bit difficult to get some fresh air.
Summary: A beautiful and charming hotel near Playa Del Carmen
See All Reviews

Room Arrangement

Room Info Facilities
Queen Room with Garden View
Room Type: Double
Room Size: 30 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Private bathroom, Toilet, Toilet paper, Shampoo, Hairdryer, Towels/Sheets (extra fee), Free toiletries, Body soap, Shower, Towels, Conditioner

General

Fan, Iron, Trash cans, Air conditioning, Safe, Private entrance, Key access

Media & Technology

Pay-per-view channels, Flat-screen TV, TV, Cable channels

Bedroom

Wardrobe or closet, Linens, Walk-in closet

Living Area

Sofa

View

Garden view, View

Kitchen

Cleaning products, Coffee machine

Outdoors

Outdoor furniture

Accessibility

Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
King Room with Garden View
Room Type: Double
Room Size: 35 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Private bathroom, Toilet, Toilet paper, Shampoo, Hairdryer, Towels/Sheets (extra fee), Free toiletries, Body soap, Shower, Towels, Conditioner

General

Fan, Iron, Trash cans, Air conditioning, Safe, Private entrance, Key access

Media & Technology

Pay-per-view channels, Flat-screen TV, TV, Cable channels

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft), Walk-in closet

Living Area

Sofa

View

Garden view, View

Kitchen

Cleaning products, Kitchenware, Coffee machine

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Twin Room with Garden View
Room Type: Twin
Room Size: 35 m2
2 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Private bathroom, Toilet, Toilet paper, Shampoo, Hairdryer, Towels/Sheets (extra fee), Free toiletries, Body soap, Shower, Towels, Conditioner

General

Fan, Iron, Trash cans, Air conditioning, Safe, Private entrance, Key access

Media & Technology

Pay-per-view channels, Flat-screen TV, TV, Cable channels

Bedroom

Wardrobe or closet, Linens, Walk-in closet

Living Area

Sofa

View

Garden view, Pool view, View

Kitchen

Cleaning products, Coffee machine

Outdoors

Outdoor furniture

Room amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe Double Studio
Room Type: Studio
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Private bathroom, Toilet, Toilet paper, Shampoo, Hairdryer, Towels/Sheets (extra fee), Free toiletries, Body soap, Shower, Towels, Conditioner

General

Fan, Iron, Trash cans, Air conditioning, Safe, Private entrance, Key access

Media & Technology

Pay-per-view channels, Flat-screen TV, TV, Cable channels

Kitchen

Kitchen, Cleaning products, Microwave, Kitchenware, Coffee machine, Kitchenette

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft), Walk-in closet

Living Area

Sofa, Dining area

View

Garden view, View

Outdoors

Outdoor furniture, Terrace

Accessibility

Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation
Deluxe King Suite
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water

Bathroom

Private bathroom, Toilet, Toilet paper, Shampoo, Hairdryer, Towels/Sheets (extra fee), Free toiletries, Body soap, Shower, Towels, Conditioner

General

Fan, Iron, Trash cans, Air conditioning, Safe, Private entrance, Key access

Media & Technology

Pay-per-view channels, Flat-screen TV, TV, Cable channels

Outdoors

Outdoor furniture, Balcony

Living Area

Sofa, Sitting area

Bedroom

Wardrobe or closet, Linens, Extra long beds (> 6.5 ft), Walk-in closet

View

Garden view, Pool view, View

Kitchen

Cleaning products, Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed, Clothes rack

Entertainment & Family Services

Board games/puzzles

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Xcaret hotel?

Check-in time for Xcaret hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $131 per night with includes Pool, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Child Friendly, Air Conditioner, Accessibility, View, Oceanfront, Transportation/Shuttle, Security/Safety, Sports/Activities, Internet, Parking, Ocean View, Wellness Facilities, Guest Services, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD131
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